1) Submit the enquiry

Provide the basic details of the debt, including the amount outstanding, the debtor and the history of communication.

2) Stuart reviews the position

Stuart contacts you directly to understand the background, the trading relationship and what has already happened.

3) Direct debtor engagement

The debtor is contacted to establish their position and determine why payment has not been made.

4) Diagnosis

Resolve determines whether the debtor can pay, will pay, needs time, has a genuine dispute or is facing wider financial difficulty.

5) Resolution

We seek the most appropriate outcome, whether that is payment in full, a negotiated settlement, payment terms or a recommendation for the next commercial step.

No Recovery, No Fee

Resolve operates on a no recovery, no fee basis for qualifying commercial debt recovery cases.

The proposed fee structure and any exclusions will be explained before work begins.

Where the matter requires services outside standard debt recovery, these will be discussed and agreed separately.